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FAQs Account & Card

tubIT Account: Options for password lost

The password of your tubIT Account can only be reset by tubIT.

In-person: You'll find the tubIT shop in EN 024, the PC Pool is located in MA 270. Please bring your Student ID Card or Employee ID Card and a passport or identity card.

By Postident service: Read more at The tubIT Password.

tubIT Account: Options for loss of activation password

If you have lost the activation password contained in the original document of the card issuing office (KAS), you can obtain a new password from KAS. This new password substitutes the old password which will no longer be valid.

tubIT Account: User name is not accepted

If the account name or the e-mail address <your_account_name>@tu-berlin.de and/or <your_account_name>@mailbox.tu-berlin.de is already in use, these account names cannot be assigned.


In addition, all account names will be revised after activation for breaches of our name guidelines (http://www.tubit.tu-berlin.de/menue/dienste/konto_karte/ausfuehrunsgvorschriften/) and possible infringements of intellectual property rights (trademarks, copy rights, domain names etc.). If your account name is rejected, you will be informed by e-mail and the account will be deleted 14 days after the e-mail message was sent.

Please make sure to backup important data and e-mails of the rejected account. Please also note that you cannot send or receive e-mails to or from the rejected account within 7 days upon sending the rejection message.
If you wish to activate a new tubIT Account, you can re-use the initial activation password that was used to activate the rejected account. If you have lost or forgotten the initial activation password, please visit the Campus Center (H30) as student or the tubIT-Laden (EN 024) as employee and request a replacement provisioning document. This document will contain a new initial password to re-activate your account on the tubIT website.

tubIT Account: can I keep my account when I leave the TU Berlin

We are sorry, but this is not possible. You can only keep your account for a transition period of 6 months. However, the alumni program offers the possibility to set up a mailbox for your e-mails with the address "firstname.lastname@alumni.tu-berlin.de". This allows you to send your new e-mail details to business partners during the transition period.

tubIT Account: the official e-mail alias

You receive your mailbox and the so called official e-mail alias during the provisioning process. (If you don't want to redirect your mails to an external mailbox, you can choose this option during the provisioning process). The mailbox receives the e-mail, the alias is a synonym for the address used to send e-mails to the mailbox.

The official e-mail alias will be provided by the card issuing office (KAS) during the provisioning process.

  • For students the alias is: firstname.lastname@campus.tu-berlin.de,
  • for employees it is: firstname.lastname@tu-berlin.de.      

Example: John Smith has the official e-mail alias “John.Smith@tu-berlin.de” and has set up a tubIT Account with the name “John.S”. After activation, the mailbox that belongs to his tubIT Account “John.S.” can be reached via the following addresses:
• John.S@mailbox.tu-berlin.de
• John.Smith@tu-berlin.de

Blocking period for e-mail addresses

You can create additional e-mail addresses for your employees, mailinglists and teamboxes using the structure administration (Strukturverwaltung) inside the TU Portal. Since person related data can be received via e-mail addresses, there are certain blocking periods which have to be maintained before the e-mail address is reassigned.

How long is the blocking period?
The blocking period after deletion lasts 3 years. Only after that time period the e-mail address can be reissued.

For which e-mail addresses is the blocking period required?
The blocking period applies to all person related e-mail addresses for data security reasons. This shall prevent the transmission of person related data to unauthorised persons after change of address owner.

What does person related mean?
An e-mail address is person related, if one can assume that a specific person can be contacted with that address. This is the case for e-mail addresses of the format "lastname@orgname.tu-berlin.de". We generally assume that e-mail addresses referencing to a tubIT account are person related and are subject to the blocking period. In case you already assigned a non person related address such as office @ orgname.tu-berlin.de to a tubIT user account, please contact us. We will help you changing the assignment to a new target. 

E-mail addresses referencing to mailinglists and teamboxes are not person related and will not be blocked.

What are functional addresses and how should I use them?
Functional addresses are non person related e-mail addresses thus meaning addresses which can not be connected to a specific person as receipient. Examples for functional addresses:

  • sekretariat @ OrgName.tu-berlin.de
  • kurs1 @ OrgName.tu-berlin.de
  • hausaufgaben @ OrgName.tu-berlin.de

If you need such a functional address, please do not assign it to a tubIT user account but to a teambox or a mailing list. This will allow you to easily change the receipients with the team membership or mailinglist receipients without maintaining the blocking period. This will also allow you to simply delete an e-mail address and immediately assign it to another team or mailinglist.

If you have further questions about the blocking period or want to assign a functional address which is currently pointing to a tubIT account to a new target, please do not hesitate to contact us via e-mail: .

Campus Card: card lost or damaged

If you lose your Campus Card you need to block it immediately. If not, there is the great danger that unauthorised persons might use your Campus Card and in particular its function as identity card in a fraudulent way. Students need to report to the Campus Center (H-30) while employees need to go to the tubIT-Shop (EN-024) in order to receive a new Campus Card. Please do not forget to bring a valid identity card/passport with you.

If your Campus Card was damaged and cannot be used anymore, you can apply for a new Campus Card at the tubIT-Shop (employees) resp. at the Campus Center (students). Your old card will be blocked and withdrawn.

Campus Card: how to get a new Campus Card

To issue a new Campus Card bears certain costs. Students have to pay approximately 16 EUR for a new Campus Card. Pursuant to the service agreement (Dienstvereinbarung) section Campus Card, employees of TUB are required to pay these costs only if the re-issuing of the card is due to wilful intent or gross negligence. In all other cases, the Campus Cards which serve as an Employee ID Card are free of charge.

Campus Card: replacement

In order to get a replacement you need to login to the TU portal and go to 'Mein Profil' -> 'Ersatzkarte beantragen'.

Campus Card: How do I return the Campus Card

The cards remain the property of the TU Berlin also after they were provided to the user. If you terminate your employment or your study or leave university due to other reasons, you have to return the Campus Card.

Please return or send your Campus Card to the tubIT-Laden (EN 024) as employee or Campus Center (H 30) as student.

WebIdent: Allow the use of camera and microphone in Chrome

  1. Open Chrome.
  2. Click the "More" icon (the three dots) in the top right corner and then "Settings".
  3. Click on "Advanced".
  4. Under "Security and Privacy," click "Content Settings."
  5. Click on "Camera" or "Microphone".
  6. Enable or disable the "Ask Before Access" option.

WebIdent: Allow the use of camera and microphone in Firefox

(assuming the webident-page has already been opended at least once)

  1. Open the "Firefox Permissions Manager". To do this, type "about: permissions" in the input-url-field and press Enter.
  2. On the left side appears a list of visited websites. Search for "webident.tubit.tu-berlin.de" and click it.
  3. Select "Use microphone" or "Use camera", and then select the option "Allow" from the drop-down menu.

WebIdent: Allow the use of camera and microphone in Safari (MacOS)

Using the Adobe Flash Player settings (downloadable at "https://get.adobe.com/en/flashplayer/")

Allow access to the camera and microphone for all web pages:

  1. Click on "System Preferences" and select "Flash Player"
  2. Click on the "Camera and Microphone" tab
  3. Select "Ask if a website wants to use a camera or microphone"

 

Allow access to the camera and microphone for specific web pages:

  1. Click on "System Preferences" and select "Flash Player"
  2. Click on the "Camera and Microphone" tab
  3. Select "Ask if a website wants to use a camera or microphone"
  4. Click on "Camera and microphone settings by website ..."
  5. Click on the "+" symbol
  6. Enter the Internet address of the desired page (webident.tubit.tu-berlin.de) in the field "Website domain".
  7. Choose "Allow" in the appearing drop-down menu "If this site wants to use a camera or microphone:"

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